Frequently Asked Questions

FAQs

I create custom websites for service-based businesses, coaches, creatives, wellness professionals, and purpose-driven brands who are ready to show up online with clarity and confidence. Every site is tailored, strategic, and thoughtfully designed to grow with you.
I design on Squarespace, Rocketspark, and Wix. All three are intuitive, mobile-friendly, and easy for you to manage post-launch. If you're not sure which is best for you, I’ll guide you through the pros and cons based on your needs, goals, content, and workflow.
Absolutely. I set everything up so it’s simple to use after launch, no matter your comfort level with tech. You’ll get a tutorial and 14-30 days of post-launch support, depending on the package you book, so you feel confident making edits and updates.
Yes. You can add branding, image curation, and strategic copywriting to any package if you want everything taken care of in one place.
Yes, I can set up your hosting, connect your domain, and integrate email marketing tools (like Flodesk, Mailchimp, or ConvertKit) so everything is ready to go when we launch.
That’s completely fine. I’ll guide you through a content-prep process with checklists, examples, and feedback along the way. You don’t have to start with everything perfect, we’ll build from where you are.

Please note, however, that it is much more difficult to build a site efficiently without all the content ready to go, so this will extend overall build time.

Here’s everything you need to know about my design process, packages, and how we’ll work together.

Yes. I can integrate an online shop, services booking, or other functionality on Squarespace, Rocketspark, or Wix. We’ll map the right tools during your discovery call so it’s built cleanly from the start.
Yes, every site is built with SEO best practices in mind, including mobile optimisation, clean code, keyword structure, and metadata setup. I’ll also give you tips for maintaining and improving SEO after launch.
Absolutely. I work with clients all over the world. With Zoom, shared docs, and clear timelines, the process feels personal and seamless—no matter your time zone.
Yes, every project includes a minimum 14 days of post-launch support. For longer-term help, I offer support retainers or one-off power sessions.
Yes! All packages come with flexible payment plans to make the process manageable. We’ll discuss options during your proposal phase.
It begins with a free discovery call. We’ll talk about what’s working, what’s not, and what you’d love to see. Then I’ll send you a custom proposal and timeline.
👉 Book your free discovery call

Hatch is perfect if you’re starting out and want a beautiful, strategic online presence without the overwhelm of a full build.
A fully custom one-page website (Squarespace, Rocketspark, or Wix), a mini-strategy session, mobile optimisation, and launch support, covering all the essentials like intro, services, testimonials, and contact.
Usually 1–2 weeks, depending on how quickly content and feedback are shared.
Yes. Many clients start with Hatch and move into Flight when they’re ready to grow. I design with scalability in mind so the transition is smooth. I will provide a discount if you come back for a fuller build later.

If you’re ready for a multi-page website with a clear flow, elevated design, and thoughtful strategy, Flight is for you. It’s ideal for established businesses or those wanting to make a strong first impression.
A custom 3+ page website on Squarespace, Rocketspark, or Wix. Includes brand strategy, visual direction, mobile optimisation, SEO best practices, and launch-day support. Optional add-ons include branding, blog setup, and copy-writing.
Typically 4–6 weeks, depending on content readiness and feedback.
Yes. I’ll work with your existing assets and ensure your site feels cohesive and intentional.
No problem. Flight sites are designed to grow with you. Whether it’s extra pages, an online shop, or a booking system, we can add them at any stage.

It’s a redesign for existing Squarespace, Wix, or Rocketspark sites. I’ll audit your current site, update layouts, refine visuals, tidy up copy, and bring everything into alignment.
Usually 1–2 weeks, depending on the scope of updates and size of the site and number of pages.
Absolutely. We can build that into your refresh plan.
Yes. If you’d like a review 6–12 months after launch, I offer standalone website audits to ensure your site is still performing and looking its best.

I’ll guide you through a simple prep process, but it’s helpful to have:
- Your logo and brand visuals (if you have them)
- Website copy or rough ideas
- A few inspiration sites you like
- Fill out the inquiry form
- Book a free discovery call
- Receive your custom proposal with package, timeline, and payment plan
- Approve & onboard—we begin!
Yes, absolutely! Head to my Portfolio page to browse recent projects.
I don’t offer refunds once a project has begun, but I make sure we’re a great fit before we start so you feel confident moving forward. If timelines need to shift, we’ll reschedule within my next available window.